If you are a current client (i.e. you have attended an appointment with your Children's Program provider within the last 6 months), please call the front desk at (503) 452-8002 during business hours and follow the prompts.

• Initial Consulations and Therapy: You may cancel initial consultation and therapy appointments 48 business hours in advance without charge.

  A mandatory fee of up to 100% of the charge will be assessed for missed appointments or appointments cancelled without sufficient notice. Cancellations left on voice mail after business hours will be considered received as of the next business day.

• Evaluations: If you must cancel an evaluation appointment, please notify us at least one week in advance. We may elect not to reschedule evaluations cancelled without sufficient notice.

Some conditions require an office visit with your provider before your prescription refill can be approved. In this case, please schedule your return visit before leaving the office.

Do not wait for your medication to run out. Your provider must review and approve all prescription refill requests. Some medications require insurance pre-authorization as well. Please submit your refill requests 5 days before you will run out of medication. Refill requests received after 12 p.m. on Fridays, after business hours, or on weekends or holidays will be reviewed the next clinic business day.

If you are using a new pharmacy or have any changes to your prescription or are taking a medication that requires a written prescription, please follow this link.

Remember to allow sufficient time (5 days) for your request to be completed.

Current clients: If you clinician has requested documentation from outside the Children's Program (e.g., copies of pediatrician records, previous psychological evaluations, IEP/504 plans from your child's school, questionnaires, etc.), please email files to paperwork@childrensprogram.com.

Note: Please upload scanned/PDF copies of all documents; we cannot accept photographs of paperwork taken on a phone/mobile device.

To request copies of records from our office, please download and complete the Release to Disclose Confidential Information found on this page, and email completed form to paperwork@childrensprogram.com. 

Note: As required by law, our office keeps records for 7 years from the date of the last appointment you attended. Records older than 7 years are purged and are not available.