Whether you were referred by a healthcare provider, family, friend, teacher, co-worker, school, or Google search, our intake process strives to provide individualized care and service to meet your specific needs.
Please follow the steps below get started if you wish to inquire about services for a child who:
- has never been seen at the Children’s Program before;
- has not attended an appointment (in person or telehealth) within the last six months.
STEP 1: Fill out our ONLINE INTAKE INQUIRY FORM.
- This allows you to provide us with background information about your child and the services you are seeking so we can begin the process of determining if we have an available provider who is a good fit for your current needs.
- Do NOT complete any other forms from any other section of our website until you have 1) filled out the online intake form above, 2) spoken live with our intake staff, and 3) received an email instructing you to do so.
STEP 2: Wait for an email from our intake team.
- Once you submit the form, intake staff will review your inquiry. All inquiries will receive a response.
- If we determine that we have clinicians who can meet your current needs, you will receive an email invitation to schedule a time to speak with us.
- We require all prospective first-time clients (and returning clients whose last appointment was more than 6 months ago) to have a live phone conversation with intake staff to determine if we can provide the best and most appropriate service for your current needs.
- During the COVID-19 pandemic, intake staff are working remotely. If you have general questions, see the FAQ below. At this time, we are available by appointment only to clients who complete the steps above. We are not able to respond to phone messages with general inquiries at this time.
Frequently Asked Questions
- Callback turnaround times are quicker for clients who have filled out our online intake form. If you call us without filling out the form first, callback turnaround time will be longer, and we will need to have a longer phone conversation in order to collect all relevant information, and to determine if we have a provider who can meet your needs.
- Slowly spell your first and last name;
- Leave a contact phone number
- Provide windows of time over the next few days when you are most available to receive a call back (the form also has space for you to leave windows of availability).
If you are new to the Children's Program, we ask you to begin services for one child at a time.Please fill out the intake form for one child only. After that child's relationship with a provider in our clinic has been established, you may begin the intake process for another child within your household.
Yes.Due to the volume of inquiries and referrals we receive, we operate on a passive referral system.
ALL first-time or inactive clients (clients who have not attended any appointments in our clinic within the last six months) must fill out an online intake inquiry through the form.
Please note that the Children's Program does NOT require a referral in order to schedule; however, your insurance company may require one in order to cover our services. Please contact your insurance company directly with any questions about this.
- This child has never received services at our clinic before (this includes siblings of children who are current patients);
- This child’s last appointment in our clinic was more than 6 months ago;
- You would like to schedule this child with a new provider within our clinic;
- This child’s last appointment with the requested provider was more than 6 months ago.
- Has attended an appointment at the Children’s Program within the last 6 months (please call the front desk at (503) 452-8002 during business hours and press 2 to schedule).
- Has received a referral from a clinician within our practice for further services (your clinician will submit the referral to clinic staff, we will determine if your insurance requires preauthorization for this service and request it if necessary, and we will call you when your referral is ready for scheduling).
Yes. Even if you have a referral from a healthcare provider, we still want to speak with you in order to ensure that we can provide the best and most appropriate service for you.
Please note that health insurance companies do NOT cover any costs for testing related to strictly academic or learning concerns (e.g., dyslexia, dysgraphia, other learning disabilities). If you are seeking this type of evaluation for your child, please still fill out the online intake form, and we will provide you with cost estimates during your intake phone call.
All of our clinicians begin the treatment or evaluation process with a face-to-face parents-only initial consultation. This adults-only appointment is crucial because it allows you to candidly discuss issues related to your child’s mental health or behavior, and to meet the clinician before they are introduced to your child.
Please be aware that returning clients whose last appointment was more than 4 months ago must schedule another parents-only consultation to resume services at the clinic.
Yes. If your child has any visitation with a parent who is no longer a member of your household, the Children’s Program requires said parent to attend an initial consultation. Both parents are also required to attend the first appointment any time you see a new provider within our clinic. Please note that this policy applies even if one parent has full legal custody of the child. The online intake form provides you with the opportunity to disclose further information about your individual situation.
We are not the appropriate providers for families who are currently engaged in legal proceedings (e.g., divorce, custody arrangements, parenting plans, application for guardianship, open DHS case).
You may cancel a scheduled therapy or consultation appointment at no charge with as little as 2 business days’ notice. If you cancel with less than two business days’ notice, you will be assessed a fee of up to 100% of the appointment cost. Cancellations left on voicemail or emailed after business hours will be considered received as of the next business day.
Our cancellation policy reflects an increasing trend of appointment cancellations on short notice. While we realize emergencies and other scheduling conflicts are sometimes unavoidable, our cancellation policy is designed to respect both your clinician’s time and the scheduling needs of other families.