Email Encryption Help

A guide to viewing encrypted emails from The Children’s Program

To our Clients,

The Children’s Program uses Encrypted email to help secure communications containing Protected Health Information (PHI) to maintain HIPAA compliance. You may request that your own PHI information be sent to you unencrypted if you wish.

If you are having trouble opening the encrypted emails, please see the guide below.


Opening An Encrypted Email

Clients will receive an email from Microsoft Office 365 with the encryption notification, they need to click on Read the Message.

A new page will open, select sign in with a one-time passcode.

Clients need to retrieve the code sent via email received by Microsoft Office 365 Message Encryption, highlight and copy.

Enter or paste into the one-time passcode box.

Click Continue to open the email.

Have other questions?

We're Here to Help

Get started on your journey now.