New and Returning Clients

If your child last attended an appointment at the Children’s Program more than 6 months ago, they are a returning client. Please complete a returning client inquiry, so we can ensure all your information (address, insurance, etc.) is up to date.

Intake staff will review your inquiry; if we have available providers who can address your current needs, we will invite you for a phone screening to match you with a clinician and schedule an initial consultation. If we do not have availability, we will still follow up to let you know, and may include external referrals for you to pursue.

If your child last attended an appointment at the Children’s Program within the last 6 months, they are a current client.

If your child has seen more than one clinician, it is possible they are current to one, but not to another. For example, you child may have seen one of our MDs for medication management a month ago, but not have seen their therapist for six months or more.

If you are current client who is interested in resuming a past service or establishing a new service (for example, your child sees a therapist and you would like to meet with a physician to discuss medication), please reach out to your current clinician (the one you saw most recently) and ask them to place an in-house referral for you.

Please visit the Client Dashboard for other resources, including forms and prescription refill requests. 

We consider each child individually, so if you have one child who is a current client and another who has never been seen before, the sibling will be a new client.

Families seeking to begin treatment for multiple children at once: Please submit a new client inquiry for one child at a time. We will establish services for one child at a time; after you have begun treatment for the first child, you can submit an inquiry for a sibling/second child.

Currently, those clinicians at the Children’s Program who are taking new clients are booking anywhere from 8-24 weeks from the date of your intake phone call. Timelines and waits vary based on clinical presentations

Wait times may be considerably shorter for families who are willing to work with a provider-in-training (practicum student, intern, or resident). All providers-in-training are supervised by licensed staff clinicians.

At Children’s Program, we are committed to helping everyone in our community access high-quality mental health services. We understand the high cost of mental health care when paying out-of-pocket for services. Therefore, we offer several reduced/alternative cost services, provided by our licensed clinicians, postdoctoral fellows, and predoctoral trainees.

If you are a provider looking to refer a client to us, please direct the client to this page to complete an inquiry form. You can send any additional documentation via fax at (503)452-0084.

Please note that we operate on a passive referral system, so we require prospective clients to complete an inquiry form before we contact them.

The intake team is available for phone calls by appointment only.

The best way for new & returning clients to get in touch is to complete an online inquiry form. The team will review your information and reach out within 5 – 7 business days.

Current clients can email info@childrensprogram.com to inquire about the status of an in-house referral. If your clinician has placed a referral and you are waiting to hear from us, we recommend you check your spam/junk folder in case an email from childrens-program-outgoing-messages@childrensprogram.com got caught there.